Trends

I can blog everyday about the same two subjects.

Technical difficulties, and poor customer service..usually in that order.

My internet is down so I had to call Comcast...yikes this is always unwieldy.

'okay sir the next available appt time I have is Sunday 7/10 at 11:00'
'Sunday is no good for me, how about Tue the 12th?
'Let me see.....can I put you on hold for up to two minutes?
'okay'
2 minutes of the 'Mexican Shuffle by Herb Alpert and Tijuana brass later
'Sir it seems I cannot set any appts beyond the 10th'
'let me get this straight, the soonest available is the 10th, and the farthest out I can get is also the 10th?
'sir I know it doesn't make sense but the system won't allow me to schedule anything beyond the 10th.


Since he had already suggested the modem was bad, and I concurred I tried a different approach;

'what if I just bring the modem to a Comcast office and exchange it?
'sir you could do that, but we would have no way of knowing if they would have a modem available for you there'
'okay option three, what if I go buy a new cable modem somewhere, and plug it in, will that work?
'yes sir it should'
'okay thanks'


Off the Fry's modem procured, plug it in...wait for it.....yep nothing


I call Comcast again to register my modem, and it still won't work.


'sir it looks like we need to set up a service call, the next available I have is the 9th at 11:00 am'

'can I set something up for the 12th? I foolishly ask, but hey the available date changed so why not right??

'sir no I'm sorry I can't set anything that far out'
'what would be the procedure for getting an appt on the 12th?
'Sir you could call back in a day or two and try again'


I pay $170-180 per month for all the channels (though many say one moment please for hours on end) and internet access which seems to always be down..

value?


So I have no internet and no hope of getting it back anytime soon.